Convergia is a telecommunications provider hq in pointeclaire, qc. In looking at the business plans for hosted pbx we found the plans contain rather a basic set of features. The operation is simple, you load a call list, you press a key to have the system to call the next numbe. Evs7 presents robust and reliable voip dialing software solutions to help businesses reduce their calling costs and enhance productivity. Colombia dominican republic ecuador mexico peru uruguay. When it comes to efficiency, incorporating the best call center software into a blended call center setting is a smart. The customer agrees to subscribe for and convergia agrees to provide the.
A free inside look at convergia salary trends based on 8 salaries wages for 8 jobs at convergia. With the help of capterra, learn about convergepoint policy management software, its features, pricing information, popular comparisons to other policy management products and more. To handle both types, blended call centers provide a solution. Depending on the company using it, the system can be configured to play a prerecorded message or connect the call to a live agent. Convergia is a great work place who recently start facing a huge change in regard of product and services, and new employees. Predictive dialer software automates matching and dialing of groups of telephone numbers for a variety of business or organizational purposes. Salaries posted anonymously by convergia employees. Global travel, mobile and home long distance calls to destinations worldwide at unbeatable rates. Converga delivers world class solutions for your mailroom, information management, document processing, and workflow and exception management. Convergia provides any ip telephone system or pbx system for small office. Wanatel autodialer manages outbound agentcontrol and predictive dialing, which increases the efficiency of agents because a campaign can be set to autodial and send live calls to available agents. Now, over a decade later, convergia is a world leader with offices in over 10 countries including the united states, canada, mexico, brazil, venezuela, chile, peru, argentina, uruguay, and spain. Convergia, based out of miami, fl, offers voice, data, and internet services to business, residential, and wholesale users.
Thousands of schools, businesses, property managers, religious institutions, nonprofit organizations, and emergency service providers rely on one call now to deliver their phone messages automatically and efficiently. Convergia s positron ip pbx solutions enable small and medium sized businesses to enjoy all the advantages of unified communications typically used by large corporations. Net provides nationwide onenumber dialup internet access as well as. The operation is simple, you load a call list, you press a key to have. It dramatically increases agent productivity and improves campaign bottomline by automatically dialing, skipping busy, noanswer and disconnected. Founded in 1998, convergia emerged with a focused goal to offer the best service and quality in the field of telecommunication. With callfires dial software, connecting to s of phone numbers now takes minutes instead of weeks. Callfires mobile marketing and telephony products include voice broadcast, text marketing, ivr, virtual numbers, call tracking, and cloud call center. Combining the features of traditional telephony networks and voip into a single, userfriendly device, you can now affordably streamline your business phone system communications while increasing productivity and efficiency. Inquire about sip trunking with a dedicated managed connection from you to convergia, guaranteeing you even higher quality. Support of several audio options, including wireless headsets.
Find the best predictive dialer software for your business. A call detail record is a file that contains the record of telephone call or other telecommunication transaction such as text message, generated by telephone exchange company or other telecommunication company that facilitate the transaction. Update the daily banks accounts in excel, cash position consolidated, check run, wires and ach payments, bank reconciliations, electronic deposits, accounts reconciled, reimbursement of expenses, communicated with other branches regarding discrepancies, preauthorized payments, journal entries, work with quick books, oracle, excel and outlook enjoyed. The avaya softphone is a full feature telephony client supporting standard telephony features on a pc running supported microsoft operating systems including windows 7. An auto dialer is typically a softwarebased outbound contact center solution, which helps agents by automatically dialing customers phone numbers from a database of leads. You can configure keys to support either multiple directory numbers or calling features such as speed dial. Click to call suite for marketing, sales and support. Call center software web conferencing team collaboration residential voip. By subscribing to convergia s service, customer agrees that convergia may provide to customer by use of electronic communications required notices, agreements, and other information concerning convergia, including changes to this agreement. Under their business offerings, the provider offers extensive services including business digital line, internet, long distance phone service, cellular long distance, national and international toll free, national and international did, sip trunking, hosted ip pbx. Voip power dialer predictive dialer call center software. Predictive dialer software is a type of automatic dialing system that helps call center agents work more efficiently by screening calls and predicting when call agents will be available to answer based on call metrics. Voip dialer software voip call center solutions evs7.
An auto dialer is an electronic device or service that automatically dials phone numbers. Predictive dialer voicent call center software auto dialer. Convergias hosted pbx is a cloudbased communications service that delivers everything a business needs, such as unified communications uc functions and affordable monthly subscription packages without the need to purchase, install or maintain complex and expensive equipment. The avaya softphone is a full feature telephony client which supports standard telephony features on a pc running supported microsoft operating systems including windows 7. Dialer software get results with powerful dialers with call dispositions, call back scheduling and agent tracking. Oct 05, 2009 do you offer a power dialer based on voip. Thanks to this we managed to develop several planned objectives successfully. As a business, if your team is wasting time, they are costing you money by. Convergia may change the terms and conditions of this agreement from time to time. Carlos mendoza carrasco, ceo of convergia peru, explains convergias.
It can be used to upload contact lists, dial multiple numbers simultaneously, screen for. Fixed issue with the dialer ringer caused to play it twice in early media. Convergia business international service provider and. Annual report on telecommunications nebraska legislature. Callfires online dailer application is a powerful voip telephony web service with online phone dialer programs to allow one or multiple agents to make phone calls from computer to hundreds or thousands of households or cell phones. Voip dialing offers affordable, state of the art ip phone equipment with voip technology. Power dialing, also referred as force dialing, is basically semiautomatic dialing.
Our hosted pbx solution delivers outstanding voice quality at. In addition to the dialing modes weve examined, auto dialer software offers a number of features that control how the dialer manages lists, initiates calls and reports data. Dialer software free download dialer top 4 download offers free software downloads for windows, mac, ios and android computers and mobile devices. Argentina brasil canada chile colombia ecuador mexico peru. Robotics process automation hire a virtual workforce of robots to effortlessly automate your repetitive business processes. Osdial is a full featured gpl dialer which does manual, power and predictive dialing out of the box. We offer a comprehensive portfolio of the latest products and services to address all of your technology needs and business goals. Predictive dialer software automates matching and dialing of groups of telephone numbers for a variety of business or. Convergia is part of a seven billion dollar group of companies and provide services in over 50 countries.
Convergcom is 100% committed to customer satisfaction. Now, over a decade later, convergia is a world leader with offices in over 10 countries including the united states, canada, mexico, brazil, venezuela, chile, peru. In this scenario, voip call center software can be tailored to prioritize calls so that outbound staff members can handle overflow from inbound receivers as needed. As usual the hardest part of any change is reaccommodate role positions and reposition of the company name, a new era has started in convergia. Convergia recognizes that businesses need innovative and cost effective solutions in order to succeed in todays fast paced environment.
As a business, if your team is wasting time, they are costing you money by way. Avaya video conferencing software available through convergia, based in montreal, quebec and toronto, ontario. Auto dialer software an auto dialer software is the way of the future. Smart sourcing solutions for your business converga usa. Find everything you need to know about convergia networks on yellowpages. Packed with extensive features to help agents, our voip web dialer solutions allow realtime monitoring to let you take full control of your business. Still not sure about convergepoint policy management software. Wanatel autodialer is a call centre software that dramatically increase the efficiency of your agent team by eliminating the dead time between calls. Automatic ip failover is a prime feature of our cloud based auto dialer system.
For dividend payment purposes, adr programs must be registered with the cnv and. Convergia has operations in north america and also in several south american countries. Convergia is your one stop shop to save on long distance calling. Structured cabling installation orlando, florida convergcom. Our service is free because software vendors pay us when they generate web traffic and sales leads from getapp users. Blended call center software call center dialers evs7. Predictive dialer vendors dialer software companies. Some of the countries to which convergia extend its services are united states, canada, mexico, brazil, venezuela, chile, peru, argentina, uruguay and spain. Hire a virtual workforce of robots to effortlessly automate your repetitive business processes. Sytel limited introduced dialing and ivr components for service provider customers of broadsoft aus announced. Convergia networks is a full service telecommunications solutions provider offering bundled internet, data, long distance and local services. Convergia is committed to providing the highest quality service in voice, data and internet services to its customers, whether residential, business or wholesale. With a team of about 6000 employees located in over 50 countries.
This means, for example, that messages left with answering machines will last longer than calls that are answered. If you are still using a traditional phone service and dialing numbers by hand, your team is wasting the most valuable thing they have time. With both traditional 911 and e911 dialing service, your call is sent directly to. Software defined wan sdwan is a new approach to network connectivity that lowers operational costs and optimize the resources usage for multisite connectivity in safe mode. Packed with extensive features to help agents, our voip web dialer solutions allow realtime monitoring to let you take full control of. It is capable of inbound, outbound, and blended phone call handling. You can also boost productivity by handling multiple. Youtube video explains how to make calls with asterisk and call files. Convergia is a member of a global multibilliondollar group for more than 20 years experience offering telecom voice, data and iot solutions to an exemplary list of channel partners and. Some of these features are more common, while others are only offered by a handful of vendors. Support of several audio options, including wireless. We bill the length of the call, and not the length of the message that you are sending. Convergia, based out of miami, fl, offers voice, data, and internet services to. It can also function as an acd for inbound calls, or closer calls coming from vicidial outbound fronter agents as well as emails and website chat messages coming in from customers.
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